Last updated: 25 September 2026
Our Details
Hownslow & Southall Plumber Done Right operates from 66 Winchester Ave, Hounslow TW5 0HA — call us on 07863 767134. Browsing this website, phoning that number, or sending a form through any page here means these terms apply to you.
The Nature of Our Service
This is a coordination and booking service, plain and simple. When you call or submit a form, we note down the problem and the address, then match you to an independent local plumbing company able to reach you and equipped for that specific type of job. We don't run our own team of plumbers, and we never carry out plumbing work directly.
Who Actually Carries Out the Work
The plumbing company assigned to your job is a separate business in its own right, with no ownership link to Hownslow & Southall Plumber Done Right. Your agreement for the plumbing work is with them, not with us — they give a written quote, complete the job, and bill you directly for it. Whatever warranty comes with their work is theirs alone, on whatever terms they set.
How Payment Works
We take no payment and issue no invoice for any plumbing job, ever. Whatever a repair, installation or inspection costs is payable directly to the company that carried it out, under whatever terms have been agreed between you. Billing questions should go to them, not to us.
Pricing Explained
Every price comes from the partner company, put in writing before work begins — we never set or promise a figure ourselves, whether on this website, by phone, or in any other way, and we don't estimate timescales either. If you'd like the written quote explained before you agree to anything, ask the company directly.
Complaints and Issues With a Job
Your first call, if something's not right, should be to the company that did the work — they carried it out and are in the best position to put it right. If that doesn't resolve things, call us on 07863 767134 and we'll do what we can to help chase it up. We're not able to guarantee any particular outcome here, since the contract and the work itself belong to the partner company.
What We're Responsible For
Our involvement stops at taking your enquiry and setting up a booking with a partner company — beyond that, their workmanship, their pricing, their timekeeping and how they conduct the job is a matter for them, to whatever extent the law permits us to say so. Your statutory rights under UK consumer law remain fully intact regardless of anything written here.
Content on This Website
The material published across this site is general information about the areas we serve and how our booking service operates — none of it is a quote, an estimate or a diagnosis, and any prices mentioned elsewhere on the site are only indicative. A real, binding price is whatever the partner company puts in writing for your specific job.
Use of Your Information
When you contact us, your name, phone number, address and a short account of the job get passed on to the partner company we've matched you with, so they can confirm the appointment and carry out the work. We only use this information to set up that booking, or to follow up should you contact us later about work already completed.
Changes to This Page
We may update these terms from time to time to keep pace with how the service works. Whatever's on this page at any given moment is the current, applicable version, with the update date shown above. Continuing to use the site or the service after any change means you've accepted the new version.
How to Reach Us
Hownslow & Southall Plumber Done Right, 66 Winchester Ave, Hounslow TW5 0HA. Call 07863 767134 for anything relating to these terms or to a booking you've made.